Refund & Return Policy
At PJ Lavegan Fashions, we are committed to providing high-quality fashion products that meet our customers' expectations. However, we understand that issues may arise, and we are here to assist you.
Refund Policy
We Do not offer refunds —all sales are final. We do not offer refunds under any circumstances, except for items damaged during transit. We encourage customers to carefully review their orders before completing a purchase.
Return & Exchange Policy
We allow returns and exchanges under the following conditions:
- The item received is damaged or defective.
- The wrong item was sent.
- The Wrong size of the item
If you receive a product that meets these conditions, please follow these steps:
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Contact Us Within 48 Hours – Call +254-791-686168 or email us at pjlaveganfashion1@gmail.com within 48 hours of receiving the order.
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Provide Proof – Send clear pictures of the product showing the issue, along with your order details.
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Return Process – If approved, we will provide instructions for returning the item in its original, unused condition and packaging.
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Replacement or Exchange – Depending on stock availability, we will either send you a replacement item or allow you to exchange it for another product of equal value.
Important Notes:
- Returns will not be accepted if you fail to report the issue within 48 hours of receiving the item.
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Customer-damaged items (due to misuse, alteration, or negligence) will not be eligible for return or exchange.
- Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part.
- Items damaged during transit are eligible for a refund, subject to verification.
For further assistance, please contact us at +254-791-686168 or email us at pjlaveganfashion1@gmail.com
